FREQUENTLY ASKED QUESTIONS

Product FAQs

Where are your products made?

We work directly with artisans both locally and farther afield, we have artisans making from Cambridge, UK to Vietnam, Africa and Nepal. All our artisans receive a fair wage, good working conditions and support.

Do the artisans receive a fair wage?

Yes they do, all our producers operate independent businesses and set their own prices and wages. We vet any suppliers very carefully to ensure good welfare, fair pay and environmentally friendly practices are used. We want to make a positive impact in the world and need to ensure that their business is ethical. We also work with both producers + suppliers to design and help develop products.

Is your ceramic tableware dishwasher safe / microwave safe?

All of our ceramic tableware can safely be put in the dishwasher and microwave. For more info please refer to individual listing.

Is stoneware suitable for use in oven?

Stoneware is fired at extremely high temperatures, so is heat resistant in a conventional oven, making it a great bakeware. It is not good for use on a stove and not recommended for freezer use either.

Do you Design your products?

No, but we work with our partners to help develop designs. We curate a range of different designs with an emphasis on natural, sustainable materials, a minimal, modern scandi-style

How do you care for Iris Lifestyle products?

For individual details for product care please check the product page or for more info email us on contact@irislifestyle.store and we’ll be happy to help.

 

 

Shipping & Returns FAQs

 

What if my order does not arrive?

We estimate shipping your order within 2-5 working days.

If you’ve been waiting an unusually long time, check your email for confirmation of dispatch and look for a tracking number.
If this does not work, contact us by email, tell us what you ordered and your order number and we will help you out.

 

What if I receive an incomplete or damaged order?

Sometimes, accidents happen so please send us an email and picture.
Quote your order number and describe the issue and we will help you out.

Items damaged in transit will be refunded or replaced where possible, as long as this is reported as soon as received.
Do email us an image of the damage as soon as possible.

 

What happens if I decide to return my order?

If you are unhappy with your purchase or simply change your mind, don’t worry.
Just email us at contact@irislifestyle.store within 14 days of receiving your order.

In the email, please include your order number, reason for return and wait for our reply prior to sending out the item/s.
To be eligible for a return or exchange, your items must be unused, undamaged and in their original packaging in the same condition that you received them.

It’s a good idea to choose a trackable postage service for all returns, unfortunately we cannot refund any goods that are lost during return postage.

 

Who pays for returns postage?

All this shipping is expensive! Unless the item is faulty, or has been damaged in transit we do not cover the cost of returns postage.

I have just realised that I entered incorrect address details during checkout, what should I do?

Contact as soon as possible, ideally by phone (01223 846129) quoting your order number and we will help you. If your order has already been shipped and cannot be re-directed, we may charge you a re-delivery fee.

I have returned an item, how long will my refund take?

We will usually process the refund as soon as the goods are returned, but in busier periods it may take up to 5 working days.

What happens if I'm not in to receive my delivery?

If you are out, or otherwise occupied when the delivery arrives, our delivery partner will usually leave a calling card to notify attempted delivery.
They may try to deliver to an immediate neighbour, or simply try again the following day.
If not, you should be able to use the calling card or your tracking number to re-arrange delivery at a convenient time. Any problems, please contact us and we will help you. 

 

 

Retail Shop FAQs

Do you sell your products from a bricks and mortar store?

Yes, we have an Iris Lifestyle store in Great Shelford, Cambridge ensconced inside the ubiquitous Shelford Deli

Our opening ours are: Tues - Sat 9am to 4.30pm

Store address is: 8 Woollards Lane, Great Shelford, Cambridge. CB22 5LZ

Do you open at any other times?

Sometimes we run events, follow us on Instagram to keep in the loop.

We can open 'by appointment' in certain cases.

This year we will open for late night shopping until 7.30pm on Thursdays through December...