SHIPPING & RETURNS
Shipping Policy
Introduction:
We will always aim to dispatch your order within 48 hours (working days) of confirmation. During busier times, we estimate 2-5 working days.
Next-day express delivery is available as an option at cost, as long as the order is placed Monday to Thursday, before 12pm.
Christmas Deliveries
** The last guaranteed posting date for standard pre-Christmas delivery is Friday 15th December, for next-day express it's Monday 18th December before noon. ** Due to possible Royal Mail Postal Strike action deliveries may unfortunately be subject to delays - we apologise for any inconvenience this may cause.
Orders placed on Friday after noon, including express delivery, will be delivered/shipped from the following Monday.
For more information on transit times, please contact us by email at contact@irislifestyle.store
Shipping Costs:
UK Mainland:
Standard Shipping (Small Goods Up to 2 Kg) - £4.95
Express Shipping, Next Day - £8.95 (Orders must be placed Monday - Thursday before 12pm)
We offer FREE SHIPPING on orders above £100 (UK Mainland Only)
Scottish Highlands, Islands and NI:
Please note that larger or heavier goods may incur an extra fee for delivery to certain parts of Scotland and NI. If you are looking to place an order for delivery to these destinations, please contact us at the office prior to ordering so that we can verify the costs.
Channel Islands & Ilse of Man:
Standard Delivery (Small Goods Up to 2 Kg) - £4.95
Tracked Delivery (Medium-Heavy Goods) - £20
Europe, USA, Canada & Rest of world
As a result of the impact of Brexit on deliveries outside of the UK, we are not currently offering overseas delivery. Whilst we work on clarifying the recent changes to trading terms between the UK and overseas destinations, we have taken the difficult decision of pausing all international delivery options until the situation is easier to manage.
Return & Exchange Policy
Returns and Exchanges
We hope you will be really pleased with your order, however, if you are not fully satisfied, we are happy to provide a full refund if the item is returned to us within 28 days from date of purchase, and in its original packaging and in a fully resaleable condition.
Any item not in its original condition or worn, or used beyond simply opening the packaging will not be refunded. Return postage is at your expense.
Before returning any goods, please contact us directly to confirm the reason for return:
+44 (0) 1223 846129
contact@irislifestyle.store
Returns address:
Iris Lifestyle
8a Woollards Lane,
Great Shelford,
Cambridge
CB22 5LZ
UK
You must include your customer order details with the package; we cannot offer a refund without the full order details (Name, Address and Order Reference Number). If you can’t find your Order Reference Number, please contact us before posting any returned items. Please also obtain proof of postage.
Refunds can only be made to the card used for purchase and will only be processed once the item has been received by us.
If we find that the product has been returned to us in anything less than a fully resalable condition due to usage or lack of packaging during the return transit, we reserve the right to refuse a refund on the item or deduct up to 30% of the original selling price from the refund amount.
When you buy online or by phone in the UK or EU, you have additional rights under the Distance Selling Regulations.
Damaged and Faulty goods
We advise you to check your purchase as soon as you receive it. Please notify us via email: contact@irislifestyle.store or phone: +44 (0) 1223 846129 or in writing at the address below.
We will exchange any item in the unlikely event that it is faulty and a full refund will be given if the item is in it's original packaging and unused. Customers outside of the EU will be refunded the cost of damaged and faulty items (including shipping) but we do not offer exchanges.
For international orders; if you find your items were damaged in transit, we will offer a full refund on the original order (including postage), but we will not send a replacement due to the costs involved in international shipping. Please notify us immediately and include a photograph of the damaged goods and packaging.
Returns:
Iris Lifestyle
8a Woollards Lane,
Great Shelford,
Cambridge
CB22 5LZ
UK
+44 (0) 1223 846129
Offers and Discounts
When we offer our products at a discounted price, the following terms and conditions apply:
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Unless we state otherwise, offers/discounts cannot be used in conjunction with any other offer
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Clearance items, promotional items, gift certificates or delivery charges are not included in our special offers
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No cash alternative is available and offers are non-transferable
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Discount or offer prices will be shown at product listing page or at checkout stage online at irislifestyle.store
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Iris lifestyle retains the right to withdraw offers or discounts at any time and for any reason.
Privacy
Iris Lifestyle is committed to protecting your privacy when you visit our store or our website (www.irislifestyle.store - the 'Website'). We do not collect personal information, such as names, postal addresses or email addresses, unless you approve it. We do not store credit card details nor do we share customer financial details with any 3rd parties.
By using the Website, you agree to be bound by the terms and conditions of Wilkinson’s of Shelford Ltd.’s privacy policy.
We will only call you if there is a query with your order, never for marketing or sales purposes. As a customer of Iris Lifestyle, we will use your email address to alert of your new products, special offers and other news we wish to share. In this case, or if you sign up for the Iris Lifestyle mailing list, you will have the option of unsubscribing at any time.
We have an updated privacy policy you can see here.
Security
We take precautions, including the use of Secure Sockets Layer (SSL) to protect the security of contact information that you share with us. It is your responsibility to ensure that your login details and password are secure and remain confidential at all times. In addition to this level of security, your credit card number is never stored on our database - it is securely transmitted to our payment gateway provider (Paypal) and then discarded.
Please let us know as soon as possible, should you know or reasonably suspect that the security of your account with irislifestyle.store is at risk.
Changes to these terms and Conditions
iris Lifestyle reserves the right to update or modify these Terms and Conditions at any time without prior notice. We encourage our customers to review this page whenever you purchase from our Website.
Indemnification
You agree to withhold Iris Lifestyle, Wilkinson’s of Shelford Ltd, Shelford Delicatessen and it's officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable solicitors fees, made or incurred by any third party arising out of or related to your use of this Website.
Your Feedback
We greatly appreciate the direct feedback of our customers; this is far more valuable to us than marketing agency data. We recognise the need to improve and update our service and give our customers the best possible shopping experience – we would love to hear from you! Please let us know your comments and feedback on your experience shopping with us. Email us at contact@irislifestyle.store or leave a comment on our blog.
Legal, Trademarks and Copyright
The Iris Lifestyle logos (and the Shelford Deli logos) should not be reproduced without our written permission.
Colour reproduction is as accurate as photographic and printing processes will allow. Iris Lifestyle owns the rights to all photography and other visual material on irislifestyle.store and shelforddeli.com. Reproduction of any material without our permission if forbidden.